Store Policies
Returns, Cancellation of orders and Restocking Fees
Customers wishing to return merchandise must obtain a return authorization from Hockey Galore.Ca. We will not accept unauthorized returns of any type. Merchandise will only be authorized for a refund or exchange at our expense if Hockey Galore.Ca has shipped the wrong item. Any other reason will incur a 30% restocking fee on the invoice total. Customers must also pay for for costs associated with the returned item. This includes return shipping, duties and brokerage fees. All returned items for credit or exchange must be sent in their original condition. Equipment which has been worn or used will not be accepted. Skates that have been sharpened will not be accepted. Items that have been custom ordered cannot be returned. No returns after 14 days from the date the order is received.
All items on the web site are available for purchase. They will be indicated by "in stock" or "out of stock", "Unlimited". We are a "Service on Demand" online retail store and provide you with the service of obtaining the item you need. We have access to our distributors and manufacturers inventory database in real time however we may not guarantee the availability of an item even if our website shows it "in stock". If the item is not available on HockeyGalore.Ca, you may be able to order it or find it on HockeyGalore.Com.
Once your order has been placed with a valid form of payment, Hockey Galore.Ca considers this as a binding contract therefore we assume that you are serious about the purchase and will:
- Ship the item immediately if it is available in stock or, (note that it may take 24 to 48 hours to process your order)
- Place the order through our distributors/manufacturers if it is a custom order. Once we have placed our order we cannot reverse the process as Hockey Galore.Ca will be charged for restocking and shipping fees. These fees will be passed on to you regardless if you have or have not received the item and decided to cancel. Please be sure to specify a DATE if you require the equipment urgently. Custom orders such as painted goalie masks are 100% non-refundable.
- If the item you ordered is not available at the distributor/manufacturer, and they have NO DATE available (item is Back ordered),you will be notified by email what the expected date of arrival is and be given an option for an equivalent item from a different brand or to wait for the item in question. At this point, you may cancel your order if you wish. A Back Ordered item could mean a delay of several weeks.
- Cancellation of a back ordered item after the customer has agreed to the delayed date will incur a 5% processing fee.
Restocking and processing fees will be applied without exceptions
All items go through quality control before being sent to the customer therefore, claiming that the item was defective is ruled out. Please see below for our " Damaged shipments" policy.
No return or exchange will be granted after 14 days from the date your item was received.
Credit Card and Payment Fraud
Credit card or any other form of payment fraud including falsification of names and addresses is taken very seriously and all attempts of this sort will be investigated by Hockey Galore.Ca and will be handed over to your local area authorities for thorough investigation and prosecution at its fullest extent of the law.
International orders and Credit Card payments
For ALL International orders, Hockey Galore.Ca will require proof of residency. You will need to fax the front and back of your card at 514-457-2313.
PAYPAL PAYMENTS
Payments made via paypal which have UNCONFIRMED addresses and that are INELIGIBLE for seller protection will be refunded back to you and the order cancelled. You must call us back with a credit card payment.
Warranty
Items under warranty must be returned at the customers expense to the address provided by Hockey Galore.Com and must also cover shipping expenses when the item has been replaced by the manufacturer. We will let you know if the item must be returned to us or directly to the manufacturer.
Accuracy of information on Product description, Graphics & Manufacturers inline changes
Hockey Galore may publish certain graphics and descriptions of items as they are at that given time. We however, cannot control manufacturers internal policies when it comes to changing the look or description. Therefore certain items displayed on this web page may differ from the actual product, but the quality will be equivalent or better. Hockey Galore is not responsible for refunds and exchanges based on a manufacturers internal policy changes. Hockey Galore.Ca will not be liable for any manufacturers published errors or inline changes. Example: A hockey stick is labeled Iginla in the catalog however the actual product is labeled Forsberg.
Hockey Galore.Ca attempts to ensure that information in the website is complete, accurate and current. Despite our efforts, the information in the website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information in the website. For example, products included on our website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
Please note: All sales on Clearance and Closeout items are final. We will not accept any returns or exchanges on any of these items. All clearance items are first come first serve, stock is not guaranteed.
Procedure:
Call us, or send us an email :
Phone. : (877) 457-1267
sales@hockeygalore.ca
Damaged Shipments
If you determine that the item was damaged during shipment, do not sign for the parcel and have the shipping company fill out a damage inspection report. Hockey Galore.Ca is not responsible for damaged goods.
For further inquiries in regards to warranty or returns, please contact Hockey Galore
Disclaimer
YOUR USE OF THIS SITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THE WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY EVERY EFFORT HAS BEEN MADE TO PROVIDE OUR CUSTOMERS WITH THE MOST ACCURATE INFORMATION POSSIBLE; ERRORS ARE SUBJECT TO CORRECTION. PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
ALL PRODUCTS AND SERVICES PURCHASED IN OR THROUGH HOCKEY GALORE.CA ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. HOCKEY GALORE.CA DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED IN OR THROUGH OUR WEBSITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, HOCKEY GALORE.CA HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS". THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO THE CANADIAN LAW FOR ANY SUCH PROHIBITIONS.
Termination
You or we may suspend or terminate your account or your use of the Shop at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of the Shop at any time without notice.
Additional Assistance
If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call us at 1-877-457-1267.
We reserve the right to make changes to our policies at any time. Please review our policies periodically for any updated changes.