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Shipping and Handling |
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 Shipping Promotion
A $10.00 credit will be applied to your shipping fee on standard service to Toronto, Montreal, Ottawa and Quebec City on orders of $200.00 and more, before taxes.
Shipping within Canada and USA
Shipping and handling fees are automatically calculated for you on the total of your invoice. These fees may or may not be the actual amount and may change according to
1. Shipping service type (Standard or Express)
2. Weight/Dimensional Volume
3. Destination
4. Shipping Insurance (add $3.00 per $100.00 of invoice total on domestic or 3.50 on international)
5. Applicable Fuel surcharge that could attain 35% of the base price.
Hockey Galore reserves the right to adjust shipping fees indicated on your original order confirmation. This amount will be communicated via email or by phone call ONLY if it is substantial. (more than $30.00)
Change of addresses by the customer after the parcel has left will incur "Change of Address" fees. These fees will range from $8.50cad to $10.50cad. Please make sure to indicate where you will be available to "SIGN" for your parcel. Our preferred courier service is UPS. Their delivery hours are from 8:00am to 5:00pm.
*We do not use Canada Post
USA: Hockey Galore.Ca is not responsible for custom duties, brokerage fees and taxes applied by your government or the courier company.
Below are examples explaining how Standard and Express shipping charges will apply on your invoice total.
Standard Service for Canada and USA | | Invoice total | Approx shipping cost | | $0.00 - $ 49.99 | $12.50 or more | | $50.00 - $ 99.99 | $17.00 or more | | $100.00 - $199.99 | $20.00 or more | | $200.00 - $299.99 | $25.00 or more | | $300.00 - $399.99 | $30.00 or more | | $400.00 - $499.99 | $35.00 or more | | $500.00 - $599.99 | $45.00 or more | | $600.00 + | $55.00 or more |
Express Service within Canada | Province | | Length x Width x Height / 166 = dimensional volume | ON & Que (greater metro) | Rural ON / QC | Northern ON / QC | NS/PEI/NB | Northern BC/AB/SK/MB | NWT/NF/NU/YT | | 1 to 5 pounds | $15.00 - $30.00 | $17.00 to $26.00 | $33.00 to $45.00 | $18.00 to $33.00 | $39.00 to $46.00 | $52.00 to $63.00 | | 6 to 10 pounds | $19.00 to $35.00 | $37.00 to $53.00 | $28.00 to $43.00 | $47.00 to $54.00 | $65.00 to $77.00 | | 11 to 15 pounds | $23.00 to $45.00 | $40.00 to $60.00 | $37.00 to $55.00 | $56.00 to $64.00 | $80.00 to $90.00 | | 16 to 20 pounds | $25.00 to $54.00 | $45.00 to $70.00 | $46.00 to $66.00 | $64.00 to $71.00 | $93.00 to $100.00 | | 21 to 25 pounds | $28.00 to $64.00 | $48.00 to $77.00 | $55.00 to $77.00 | $72.00 to $80.00 | $107.00 to $117.00 | | 26 to 30 pounds | $30.00 to $72.00 | $53.00 to $85.00 | $64.00 to $88.00 | $80.00 to $87.00 | $120.00 to $130.00 | | 31 to 35 pounds | $33.00 to $80.00 | $57.00 to $93.00 | $74.00 to $98.00 | $87.00 to $95.00 | $132.00 to $135.00 |
Express Service to USA | | L x W x H / 166 = Dimensional Volume | All States **certain states do not apply ** | | 1 to 5 pounds | $24.00 to $35.00 | | 6 to 10 pounds | $37.00 to $49.00 | | 11 to 15 pounds | $52.00 to $62.00 | | 16 to 20 pounds | $63.00 to $73.00 | | 21 to 25 pounds | $73.00 to $80.00 | | 26 to 30 pounds | $81.00 to $88.00 | | 31 to 35 pounds | $88.00 to $95.00 | | 36 to 40 pounds | $96.00 to $103.00 | | 41 to 45 pounds | $104.00 to $108.00 |
Due to the price of oil, courier company's have begun charging fuel surcharges of up to 35%. This surcharge is above and beyond the base rate you see in the tables.
These amounts will vary for most provinces. These are approximations ONLY. Standard service is not available for NWT, Yukon and Nunavut and some areas of NFLD.
Heavier or larger items such as wheel bags, goalie equipment and hockey sticks will most often be more expensive to ship due to dimensional volume or size.
Shipping to International Destinations
Hockey Galore.Ca is not responsible for custom duties, brokerage fees and taxes applied by your government or the courier company. Please check with your country's customs for regulations prior to ordering.
The automated email you receive upon order confirmation may indicate a $0.00 amount for shipping. This does not mean that shipping is free.
The shipping amount is calculated manually and you will receive an electronic invoice from Hockey Galore.Ca indicating the shipping amount.
Please verify with us prior to your order for shipping prices.
The cost of shipping insurance is $2.50 per $100.00 of your invoice total.
Delivery times & Customs
All orders are delivered from Montreal. Some items coming from manufacturers or distributors outside of Quebec may take longer to deliver.
A physical address is required for shipping. P.O Boxes will not be accepted.
Standard Service
Quebec : from 1 to 2 business days
Canada : from 1 to 5 business days
United States : from 2 to 7 business days
Express Service
Canada and USA: next business day
International : 1 to 3 business days
IMPORTANT NOTE: Hockey Galore cannot control or guarantee an express service if the item is delayed at customs. Refusing an item because it was delayed does not warrant an automatic refund. Delivery charges and restocking fees will still apply if you decline the item.
In Canada, business days do not include Saturdays, Sundays and holidays. In the US, they do not include Sundays and holidays.
Shipping Limitations
When an order is placed, it will be shipped to the address designated by you as long as that shipping address is compliant with the shipping restrictions contained at the courier company. Risk of loss and title for items purchased from Hockey Galore.Ca pass to you upon delivery of the items to the carrier. You are responsible for filling any claims with carriers for damaged and/or lost shipments.
* The only time we will use Canada Post is when delivering to Nunavut, Yukon, NWT and when delivering certain specific items (please ask us)
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